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tap5555 operates under a clear policy framework so you know exactly what governs your account, your transactions and the content you access here. Availability and eligibility depend on your local law and the eligible regions we serve — review the terms below before you open or continue using your account.
The terms set out on this page apply to every part of your relationship with the platform — account registration, wallet activity, game access and any communication you send through our support routes. When you complete the account opening steps and confirm your details, you are agreeing to these terms as they stand at that time. Eligibility is determined by your location and the laws that apply there. We do not make a blanket statement that access is lawful everywhere; if local regulation restricts or prohibits online gaming activity, that restriction applies to you and it is your responsibility to check before proceeding. Your wallet inside the account records every movement: deposits made via bKash, Upay or Bank Transfer, any withdrawal requests you submit, and the current balance. Those records are the authoritative ledger for your account. If a transaction looks wrong, the correct path is to open the transaction history in your account dashboard and then contact us through the support route listed under the contact section of this page. We update these terms when our operations change or when regulatory requirements shift. The version date shown at the bottom of this page is the one currently in effect. Continuing to use your account after an update is published counts as acceptance of the revised terms.
bKash wallet transactions are logged in real time inside your account. Check the wallet history tab to confirm any deposit or withdrawal entry before raising a dispute.
Upay transfers appear in the same wallet ledger. If a transfer shows pending longer than expected, the transaction reference number in your account history is what support needs.
Bank Transfer entries carry a reference code you should save at the time of submission. Match it against the entry in your account wallet history to confirm the record.
We publish the current version date on this page. If terms change in a way that materially affects your account rights, we will notify you through the contact address registered to your account.
Not every interaction falls under the same part of our terms. The comparison below maps the four main areas so you can find the relevant clause quickly rather than reading the whole document to locate one answer.
Login credentials, session management and account security fall fully within our policy. We control these directly and we are responsible for how they work. Steps for resetting access or locking an account are in the account settings section.
Deposits and withdrawals processed through bKash, Upay or Bank Transfer are covered by our transaction terms. Processing conditions are set by those payment networks; our policy governs the record-keeping and dispute-handling on our side.
Games, odds displays, lobby copy and promotional notices published directly on this domain fall within our content policy. We can correct or remove them. Third-party game engines served inside those titles are supplied by studios and governed by their own terms alongside ours.
External sites, linked resources or services you access by leaving this domain are outside our policy scope. We do not control them, and our terms do not extend to them. Check the terms of any third-party service independently.
Knowing your rights only helps if you can act on them without friction. Your account dashboard is the starting point for most of the actions below — we have kept the paths short so you are not hunting through menus to find a basic account function. To review your own records, open the transaction history section inside the signed-in account area. Every deposit, withdrawal and balance change is listed there with a timestamp and a reference number. Download or screenshot what you need before contacting support, because that reference number speeds up any query. To correct account details — name, contact address or verification documents — go to the profile section and follow the fields shown. Some fields are locked after verification; if you need to change a locked field, raise a request through the support contact route and we will confirm the process that applies to your account type. Raising a policy question or a formal complaint follows the same support route: email or live chat as listed in the contact section of this page.
Open the transaction history tab in your signed-in account to see the full ledger. Each entry carries a reference number you can quote when contacting support about a specific transaction.
Profile fields that are editable can be updated directly in account settings. Locked fields require a support request; follow the instructions shown in the support section of this page.
Send your question through the support route listed in this page. Include your account reference and the specific clause or transaction you are asking about to get a focused response.
Closing, pausing or transferring account access requires a direct request to support. We will confirm the steps and any identity checks required before processing the change.
Policy questions sometimes need a direct answer rather than a help article. Use the routes below — these are the channels visibly available on the site, so you will find them in the same form on the contact page.
Open the chat widget from any page on the site while signed in. Describe your policy question and include your account reference number so the agent can pull up the right record without asking you to repeat details.
Send a written query to the support email address shown on the contact page. Written queries work well for policy questions that need a clear, documented response you can refer back to.
The help section inside your signed-in account covers common policy questions with step-by-step answers. Check there first — many account-rights questions have a direct answer without needing to open a support ticket.
The way we handle your information follows from what the platform needs to function — account authentication, wallet records and communication. We do not use your data for purposes outside running and improving your account experience.
We keep account and transaction records for the period required by our operating obligations. When you close your account, we retain the minimum records needed for legal compliance and then remove the rest on the schedule set in our privacy terms.
Cookies keep your session active and remember your lobby preferences across visits. You can manage cookie settings through your browser. Blocking functional cookies may affect how account features load, particularly on mobile sessions.
Your account is protected by the credentials you set at registration. We do not share login details externally. If you suspect unauthorised access, use the account lock option in settings immediately and then contact us through the support routes on this page.
To request a change to how your data is handled — correction, access or deletion — submit the request in writing through the support email route. We will confirm receipt and the applicable process within the timeframe set in our privacy terms.
These are the questions that come up most often when account holders review the legal section. If your question is not here, the support routes in the contact section above will get you a direct answer.
Access and eligibility depend on the laws that apply in your location. We serve eligible regions where our platform is available, but we do not state that access is lawful in every location. Check whether online gaming activity is permitted under the laws that apply to you before opening or continuing to use an account.
Open the transaction history tab inside your signed-in account area. Every deposit and withdrawal — including bKash, Upay and Bank Transfer entries — is listed there with a timestamp and a reference number. Save that reference number before contacting support about any specific transaction.
Go to the profile section in your signed-in account. Fields that are editable can be updated directly. If a field is locked after verification, submit a correction request through the support email route and we will confirm the steps that apply to your account.
The version date on this page shows which terms are currently in effect. When we update the terms, we publish the new version here. Continuing to use your account after an update counts as acceptance of the revised terms. For material changes affecting your account rights, we will notify the contact address on your account.
Send your complaint in writing to the support email address shown on the contact page. Include your account reference number and the specific issue or clause you are raising. Written submissions create a record for both sides and typically receive a more detailed response than a live chat query.
Yes. Send a written deletion request through the support email route. We will confirm receipt and let you know which records we are required to keep for compliance purposes and which will be removed. The timeline follows the schedule set in our privacy terms.