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tap5555 collects and uses your information to keep your account running, process payments through bKash, Upay and Bank Transfer, and deliver a consistent experience across your devices. This policy explains what we collect, why we collect it, and what choices you have — access to this platform depends on your local law and eligible regions.
When you open an account with us, we collect the information you provide directly — your contact details, login credentials and the payment method you connect, whether that is bKash, Upay or Bank Transfer. We also collect data generated by your activity: pages visited, games opened, session timestamps and the device and browser you used to connect. This data helps us run your account, process withdrawals back to your bKash or Upay wallet, and identify unusual activity that could signal a security issue on your account. We do not sell your personal information to third parties. We share data only where it is necessary to process a transaction, meet a legal obligation in the jurisdictions where we operate, or respond to a verified request from a competent authority. If you contact our support team, the content of that conversation is stored and associated with your account record so follow-up is possible. Cookies and similar tracking tools record your session state — which lobby section you last visited, your language preference and your login status — so you do not have to reconfigure the site every time you return. Your continued use of the platform after a policy update is treated as acceptance of the revised terms, so we encourage you to review this page when you get a notification of changes.
This policy applies to the tap5555 platform and the services we operate directly. Some areas fall outside its scope — third-party sites you navigate to from our lobby, payment processors who handle your bKash or Upay transaction on their own infrastructure, and game content delivered by studios operate under their own separate data practices.
When you log in, create an account or update your profile details, that data is fully within the scope of this policy. We control how it is stored, how long it is kept and who inside our operation can view it.
Payment instructions you send — bKash transfers, Upay deposits, Bank Transfer requests — pass through the payment provider's own system. We receive a confirmation record, but the provider's privacy terms govern what they retain at their end.
Pages, game lobbies and promotional content hosted directly on tap5555 fall under this policy. Session data from those pages is logged under the terms described in the details section above.
Links to external sites, embedded content from studios or any service not hosted by us operates under that party's own policy. We cannot control or be responsible for how third parties handle data once you leave our platform.
You have several concrete options when it comes to the personal data we hold. You can request a summary of the information tied to your account — log into your account and use the data request option in the account settings section, or contact support directly if you cannot locate it. If you notice that your contact details, payment wallet address or other information is incorrect, you can update most fields directly inside your account profile. For fields that are locked after verification, raise a correction request through the support channel and we will guide you through the steps shown there. If you want to close your account and request deletion of your personal data, submit that request in writing through the support route listed in the contact section of this page. We will process it in line with our retention obligations — some data may need to be kept for a defined period to meet legal or financial record-keeping requirements in the jurisdictions where we operate. Access to these rights depends on your local law and eligible regions.
Submit a data access request through your account settings or via the support contact route. We will provide a summary of what we hold, the categories it falls into and the basis on which we process it.
Update contact details and wallet addresses directly in your account profile. For locked fields, open a correction request with our support team and follow the verification steps they provide.
If any part of this policy is unclear, or if you want to understand how a specific piece of your data is used, reach the team through the live chat or email route listed in the support section below.
Send a written deletion request through our published support channel. We will confirm receipt, explain any retention periods that apply under applicable law and process the closure accordingly.
If you have a question about this privacy policy, a concern about how your data is being handled, or a request you cannot complete inside your account settings, use one of the published contact routes below. We do not list operating hours or response-time commitments here because those details are shown in the live support interface at the time you contact us.
Open the chat widget from any page on the platform. Identify your query as a privacy or data matter so the team can route it correctly.
Send your request to the support email address published in the contact section of our site. Include your registered account identifier so we can locate your record.
The help centre on site covers common data and account questions with step-by-step answers. Check there first — many requests can be resolved without waiting for a response.
We apply standard security measures to protect the data stored against your account — encrypted connections for data in transit, access controls that limit which team members can view account records, and session tokens that expire after a period of inactivity to reduce risk if your device is left unattended. Cookie data records your session preferences and login state. You can manage cookie settings through your browser, but disabling certain cookies will affect how the platform functions — your session may not persist between pages, for example. Data retention periods vary by data type: transaction records are kept for a period required by applicable financial regulations, while session logs are kept for a shorter operational window. If you want to know the retention period for a specific category of your data, contact us through the support route in the section above.
All data exchanged between your device and our platform travels over an encrypted connection. This applies whether you are accessing the lobby on mobile, completing a bKash deposit or reviewing your account history in a desktop browser.
Internal access to account data is restricted by role. Not everyone on our team can view your personal information — access is limited to functions where it is genuinely needed to operate the service or respond to your request.
Cookies on the platform track your session state, login status and language preference. Manage them through your browser settings. Disabling functional cookies may affect page continuity and require you to log in again each session.
We keep data for as long as required by law or necessary to operate your account. When you close your account, we follow the deletion process described in the rights section, subject to any legal hold periods that apply in your jurisdiction.
These are the questions we hear most often about how tap5555 handles personal data. If your question is not covered here, use the support contact routes listed above.
We collect the details you submit during registration — contact information, login credentials and your chosen payment method such as bKash or Upay. We also log session data including device type, browser, pages visited and game activity generated while you use the platform.
We share data only where necessary: to process a transaction through your payment provider, to meet a legal obligation in an applicable jurisdiction, or to respond to a verified authority request. We do not sell your personal information. Game studio integrations receive only what is needed to run the game session.
Log in and use the data request option in your account settings, or contact our support team directly through live chat or email. We will provide a summary of the categories of data we hold and explain the basis on which we process each category.
Most contact and wallet details can be updated directly in your account profile. Fields that are locked after identity verification require a correction request through support. Follow the steps the support team gives you — they will confirm what verification is needed before making the change.
Retention periods vary by data type. Transaction records are held for the period required by applicable financial regulations. Session and activity logs are kept for a shorter operational window. When you request account closure, we explain which categories are subject to a retention hold before confirming deletion.
When you transact through bKash, Upay or Bank Transfer, the payment instruction passes through the provider's own infrastructure. We receive a confirmation record for your account history. The payment provider's own privacy terms govern what they retain on their side — we do not control that.
Reach us through live chat from any page on the platform, or send a written request to the support email address published on our site. Include your account identifier so we can locate your record quickly and respond to the specific concern you raise.